Refund Policy

Cancellation and Refund Policy

Our Policy for Cancellation and Refund (“Policy”) for services provided by Curebay Technologies Private Limited and its subsidiaries (“Curebay”) shall be as follows:

  1. Cancellation Policy 

You may cancel booked services at any time before the scheduled delivery. Refund eligibility is based on the timing of the cancellation relative to the scheduled service.

Time Before Scheduled Service

Refund Eligibility

More than 48 hours

100% refundable

24 – 48 hours

100% refundable

12 – 24 hours

100% refundable

4 – 12 hours

75% refundable

2 – 4 hours

50% refundable

20 minutes – 2 hours

25% refundable

Less than 20 minutes / Missed appointment without prior notice

Non-refundable

Cancelled appointment after sample has been drawn (whether at e-clinic and home collection)

Non-refundable


Note: If you are absent at the time of service without prior cancellation or communication, the booking shall be deemed canceled and will not be eligible for any refund. 

  1. Refund Policy

    1. Refunds for all eligible cancellations are issued through the original payment method used at the time of purchase, except in cases of cash payments, which are refunded via bank transfer only.

    2. Service Non-Delivery or Delay: Full or partial refunds may be issued if Curebay fails to deliver the booked service within the agreed turnaround time (TAT). Eligibility is subject to internal verification.

    3. Refund Method: Refunds will be credited to the original mode of payment used during booking.

    4. Processing Timeline: For the purposes of this Policy, business days shall mean the working days on which the Curebay corporate office operates (“Business Days”). Refunds will be processed within 5–7 Business Days from the date of verification and internal approval. The actual credit to the customer’s account may vary depending on bank turnaround times and RBI regulations. Timelines are subject to change. 

    5. Completion of Service: No refunds shall be acceptable once the service has been fully delivered to the customer. 

    6. Validity Period: Refund requests will not be considered if submitted more than 15 days have passed from the date of service delivery.

    7. Communications: If there are any questions about the Cancellation and Refund Policy or your expected refunds, please contact us at the Curebay’s customer support numbers/email mentioned in the website.